At XYNTHALIS, we prioritize customer satisfaction and strive to ensure an optimal shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help with our comprehensive Returns Policy tailored to meet your needs.
To be eligible for a return, items must be unused and in the same condition that you received them. Items must also be in the original packaging. Our policy allows you to initiate a return within 30 days from the date of purchase.
Certain items are exempt from being returned, including:
To initiate a return, please contact our customer service team at [email protected] with your purchase details. Upon approval, you will receive instructions on how to proceed with returning your item.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected] with the details of your exchange request.
To return your product, you should mail your product to: XYNTHALIS Returns Department, 123 Business Rd, Commerce City, TX 75432, USA. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.
For more information, please contact us at [email protected] or call us at (123) 456-7890. We are available Monday through Friday from 9:00 AM to 5:00 PM CST.